Refund Policy

At Chanel Home, we are committed to your satisfaction first and foremost, and we want to help you have the best possible shopping experience! You can exchange or return your purchase from Chanel Home according to the following guidelines:

Change of Heart

If you are not pleased with your selection, please email us at info@chanelhome.com within 72 hours of receipt of your order. Returns are accepted for any reason, for most products, as long as we receive the item back within 30 days of purchase. The customer is responsible for return shipping and a 15% restocking fee. We will provide you with a return authorization number. The only items not eligible for return are custom upholstered items. Custom upholstered items such as chairs from BoBo Intriguing Objects or benches from Port 68 are non-refundable, non-returnable, and may not be cancelled.

Damaged/Defective Merchandise

In the unlikely event your purchase arrives either damaged or defective, we will quickly issue you a replacement at no charge. We will also arrange for the damaged item to be recovered from your home. Please notify us of the issue within 72 hours of receipt of the purchase.

All items from Chanel Home are handcrafted from raw materials and thus, come with an acceptable variation in both tone, color, finish and texture. These variations are not grounds for a claim.