Change of Heart
Decided to go with a different design? It happens! If you would like to return your purchase, please send an email along with order number to the following: firstname.lastname@example.org For lighting, art, decor and bedding, please email us within 14 days of receipt of your order and let us know you wish to return your purchase. For larger items such as furniture and mirrors, please let us know within 7 days of receipt of your order. Returns are accepted for any reason, as long as we receive the item back within 30 days of purchase. As soon as we receive the item back in unused condition, we will issue a full refund minus a 20% restocking fee. We will provide you with a return authorization number to use. The customer is responsible for return shipping fees. The only items not eligible for return are items from David Francis furniture as well a custom upholstered items such as sofas, stools, and benches that are custom made by Port 68 and Bobo Intriguing Objects. These particular items are non-refundable, non-returnable, and may not be cancelled. All other items may be returned for a full refund minus a small restocking fee.
In the unlikely event your purchase arrives either damaged or defective, we will quickly issue you a replacement at no charge. We will also arrange for the damaged item to be recovered from your home. Please notify us of the issue within 7 days of receipt of the purchase.
All items from Chanel Home are handcrafted from raw materials and thus, come with an acceptable variation in both tone, color, finish and texture. These variations are not grounds for a claim.