Change of Heart
Decided to go with a different design? It happens! If you would like to return your purchase, please send an email along with your order number to info@chanelhome.com For larger items including furniture, chandeliers and mirrors, please email us within 7 days of receipt of your order and let us know you wish to return your purchase. For all other items, please let us known within 14 days that you wish to return your purchase. Returns are accepted for any reason, as long as we receive the item back within 30 days of purchase.
For certain items, we do charge a restocking fee. A restocking fee of 15% applies to the return of art, furniture, mirrors, planters, and all lighting. Items in other categories including pillows, bedding, and small decorative objects can be returned for a full refund with no restocking fee. A refund will be issued once the items are inspected and found to be in unused condition.
We will provide you with a return authorization number that must be included with the package in order to be eligible for return. The customer is responsible for return shipping fees. Note: The only items not eligible for return and that are final sale are items from David Francis furniture as well a custom upholstered items such as sofas, stools, and benches that are custom made by Port 68 and Bobo Intriguing Objects. These particular items are non-refundable, and non-returnable.
Damaged/Defective Merchandise
Even though we do our best to ensure safe delivery of all products, sometimes damages occur while an item is traveling to you.
Please take photos of your damaged item and the box it arrived and send them to info@chanelhome.com along with your order number. After we receive these items, we will work to get you a replacement issued quickly!
If your order requires signature at delivery (most furniture weighing over 150 lbs) please inspect and note any damage to the item on the form the delivery agent will ask you to sign.
Claims
All items from Chanel Home are handcrafted from raw materials and thus, come with an acceptable variation in both tone, color, finish and texture. These variations are not grounds for a claim.
