At Chanel Home, we are committed to your satisfaction first and foremost, and we want to help you have the best possible shopping experience! You can exchange or return your purchase from Chanel Home according to the following guidelines:
Even though we do our best to ensure safe delivery of all products, sometimes damages occur while an item is traveling to you.
Almost all furniture requires signature at delivery. Before the delivery driver leaves, please inspect the item and if there is any damage, it is vitally important to write that the item was damaged on the paperwork the delivery folks will ask you to sign.
Please also take photos of your damaged item and the box it arrived and send them to firstname.lastname@example.org along with your order number. After we receive these items, we will work to get you a replacement issued quickly!
Items delivered & accepted/signed for without noting damage, during a white glove delivery, are non-refundable.
All items from Chanel Home are handcrafted from raw materials and thus, come with an acceptable variation in both tone, color, finish and texture. These variations are not grounds for a claim.
Of course, you have 24 hours to think about any purchase! If you decide to cancel it, just send us an email with your order number. If you want to cancel your order after 24 hours, we charge a 15% restocking fee.
Fall Flash Sale! Extra 15% Off Storewide
Use Code: 'HOME15'
Limited Time Only! Brand Exclusions Apply.