At Chanel Home, we are committed to your satisfaction first and foremost, and we want to help you have the best possible shopping experience! You can exchange or return your purchase from Chanel Home according to the following guidelines:
Even though we do our best to ensure safe delivery of all products, sometimes damages occur while an item is traveling to you.
Please take photos of your damaged item and the box it arrived and send them to email@example.com along with your order number. After we receive these items, we will work to get you a replacement issued quickly!
Furniture: If your order requires signature at delivery (most furniture weighing over 150 lbs) please inspect and note any damage to the item on the form the delivery agent will ask you to sign. All damage and defects must be noted on the delivery paperwork.
All items from Chanel Home are handcrafted from raw materials and thus, come with an acceptable variation in both tone, color, finish and texture. These variations are not grounds for a claim.
You have 48 hours to think about any purchase! If you decide to cancel it, just send us an email with your order number and we will issue a full refund. If you want to cancel your order after 48 hours, it is considered a Change of Heart Return.
Winter Clearance Sale! Extra 10% Off Storewide
Use Code: 'WINTER10'
Brand Exclusions Apply. Limited Time Only!