Refund Policy

At Chanel Home, we are committed to your satisfaction first and foremost, and we want to help you have the best possible shopping experience! If you are not pleased with your selection, you can exchange or return your purchase according to the following guidelines:

Change of Heart

Returns are accepted within 30 days of purchase for any reason. The customer is responsible for return shipping and a 25% restocking fee.

When returning an item back to us, please make sure to choose a reliable shipping carrier that offers tracking and delivery confirmation. Once we receive the item and inspect it to ensure no damages we will refund your card minus the cost of shipping.

Damaged/Defective Merchandise

In the unlikely event your purchase arrives either damaged or defective, we will quickly issue you a replacement at no charge. We will also arrange for the damaged item to be recovered from your home. Please notify us of the issue within 72 hours of receipt of the purchase. Please include photographs of the damaged item as well well as the packaging it arrived in.

All items from Chanel Home are handcrafted from raw materials and thus, come with an acceptable variation in both tone, color, finish and texture. These are not grounds for a return.

To initiate a return or exchange, please email customer service at Sales@ChanelHome.com with your order number and the name of the item you will be returning.