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Winter Warehouse Sale! Use Code 'WINTER' For 17% Off Select Brands.

Customer Service

Customer Service

  • If you have questions about products, coupon codes, or product availability please call 1-877-380-1517 or email hello@ivyhome.com
  • If you would like to place an order over the phone or need help placing an order online, please call 1-877-380-1517 or email info@ivyhome.com 
  • For questions about shipping or if you need help tracking your order please email hello@ivyhome.com

Processing & Confirmation 

Once you place your order, you will receive an order confirmation email that includes your unique order number. Tracking information will be sent via email once your order has been shipped. You can track your package at any time using the link provided in your shipment confirmation email. Sometimes tracking numbers can take up to 24 hours to become activated by the carrier's tracking system, so if the link is not yet active when you receive our email, please allow 24 hours for the system to update.
 

Back Ordered/Out of Stock 

All items listed are in stock and ready to ship, unless otherwise noted in the description. In the unlikely event a product is back ordered or out of stock, our customer service team will send you an email or give you a call within 24 hours. 
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