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Customer Service

Customer Service

  • If you would like to place an order over the phone, you can call us at 1-877-380-2841. 
  • If you have questions about products or product availability you can either call us at 1-877-380-2841 or email us at  info@chanelhome.com 

Processing & Confirmation 

Once you place your order, you will receive an order confirmation email that includes your unique order number. Tracking information will be sent via email once your order has been shipped. You can track your package at any time using the link provided in your shipment confirmation email. Sometimes tracking numbers can take up to 24 hours to become activated by the carrier's tracking system, so if the link is not yet active when you receive our email, please allow 24 hours for the system to update.

Back Ordered/Out of Stock 

All items listed are in stock and ready to ship, unless otherwise noted in the description. In the unlikely event a product is back ordered or out of stock, our customer service team will send you an email. Your credit card will not be charged.